Supply Operations Coordinator

July 19, 2023

Vacancies

Supply Operations Coordinator

Title: Supply Operations Coordinator

Reports to: Supply Operations Manager

Location: Redhill

Based at: Unit 4, Perrywood Business Park, Honeycrock Lane, Redhill, RH1 5DZ

THE COMPANY

The EO Group is a disruptive, PE-backed software and services company comprised of three company units: an award-winning services business that re-engineer’s traditional reseller businesses through technology adoption, an ecommerce division that leverages the full digital mix, and a software company that builds and manages the proprietary ecommerce ERP platform (PSP) that is used by its own business units, as well as licensed by third parties. We currently operate in the business supplies sector but are well on our way to our ambition of diversifying into new sectors.

We are a fast growing, innovative and agile business that hires ambitious self-starters who thrive on wide exposure, enjoy working with other likeminded, fun, and driven individuals to do exciting things and operate well in a flat structure.

THE ROLE/CANDIDATE

We are looking for a Supply Operations Coordinator to work in our fast-paced Supply Operations department. Within this role, you will be responsible for the sourcing of items, and managing the supply chain.

You will be responsible for ensuring that any product request is met; managing orders processes through to delivery. You will also be managing the invoicing process, ensuring that the invoices are accurate, on-time and assigned to the correct account for payment.

Working alongside several stakeholders within the business, you will ensure that all requirements and deadlines are met. In order to do this, you will need to build strong working relationships within our supply chain, and with the internal team.

TOP ACCOUNTABILITIES

Sourcing/Ordering Special products for our customers
Manging E-mails, QMS queries to a successful conclusion
Chasing/Inputting invoices for orders that are complete
Managing back orders, exceptions and cancelled lines for current orders
Onboarding new customers to the business

YOUR KNOWLEDGE / EXPERIENCE

Required:

A minimum of 2 years experience in an administrative or accounts based role
Strong knowledge of MS Word and Excel
Experience working with suppliers
Ability to work to tight deadlines
Experience working with multiple stakeholders ensuring orders and issues are managed efficiently

Desirable:

Experience in procurement/product sourcing
Experience in purchasing and invoice management
Knowledge and understanding of supply chain process
Experience working with a query management system

SKILLS

Great communicator, both written and verbal
Ability to multitask in a fast-paced environment
High attention to detail
Ability to manage workload by commercial importance
Efficient and able to work quickly and accurately on tasks
Ability to work effectively as part of a team
Strong interpersonal skills

SUCCESSUFUL CHARACTERISTICS

Passionate about technology and developing their own knowledge.
A passion for customer journey
Demonstrates entrepreneurial thinking
Has a creative approach to problem solving
Adopts a learning mind-set

BENEFITS

In addition to working in a great office environment, we also have many opportunities to develop within the various departments of the business.

Competitive, market tested package
Bonus based on quality and productivity metric
Comprehensive Vitality health insurance
Legal & General pension scheme
Employee Assistant Programme
25 days holiday, plus public holidays
Never work on your birthday – bonus holiday day

OUR CULTURE

We use a set of values developed by all of us to articulate our culture.

Our values define our personality. By encouraging an environment of respect, understanding and support we can achieve amazing things, both individually and together. When we know and believe in what we’re doing – and why we’re doing it – It becomes infectious, in a good way, and drives our success. We have a set of values that we’re all committed to – our way of ensuring that we don’t stray too far from what EO Group is all about.

We Put Customers First (Focus, Commitment)

We know who’s good for us. Our customers’ needs are understood and thought about in every decision we make. We take time to get to know our customers, what makes them tick and keeps them coming back for more.

We Love Office Life (Fun, Passion)

We don’t think offices should be boring places. Many of us spend lots of time in them, which is why we do our very best to make being at work enjoyable and rewarding. We want to make our own office a great place to work and to help our customers to do the same.

We’re Proud To Be Different (Creativity, Conviction)

We are no ordinary bunch of people. We thrive on innovation and originality, encouraging each other to take on new challenges and to show creativity and quick thinking in everything we do with each other and our customers.

We Think Big, But Remember Where We Came From (Approachable And Friendly)

Business is not about suits and ties. We think smart and bring big ideas to the table but like to make stuff happen. Like a small business we know each other, remember customers’ names and never forget the small actions that create big value.

We’re Never Done (Listening, Learning, And Innovating)

We fire on all cylinders. We make things better and faster through open minds and teamwork, constantly measuring and changing. Some call it a learning mind-set, some call it flexibility, the Japanese call it kaizen. We call it just another day at the office.

We Are ‘Go-To’ People (Energetic, Responsible)

We are a company full of ‘go-to’ people, who not only get things done but also help each other and our customers by being accessible, proactive and accountable for our actions.

All Feedback Is A Gift (Open-Minded, Trust)

It’s all about give and take. We love it when brave and honest people tell us what they think. We are responsible and caring in the way that we share our opinions, and this helps us to figure things out and build lifelong relationships with each other and our customers.