Sales Support Advisor

July 19, 2023

Vacancies

Sales Support Advisor

Title: Sales Support Advisor

Reports to: Customer Service Manager

Location: Redhill

Based at: Unit 4, Perrywood Business Park, Honeycrock Lane, Redhill, RH1 5DZ

THE COMPANY

The EO Group is a disruptive, PE-backed software and services company comprised of three company units: an award-winning services business that re-engineer’s traditional reseller businesses through technology adoption, an ecommerce division that leverages the full digital mix, and a software company that builds and manages the proprietary ecommerce ERP platform (PSP) that is used by its own business units, as well as licensed by third parties. We currently operate in the business supplies sector but are well on our way to our ambition of diversifying into new sectors.

We are a fast growing, innovative and agile business that hires ambitious self-starters who thrive on wide exposure, enjoy working with other likeminded, fun, and driven individuals to do exciting things and operate well in a flat structure.

THE ROLE/CANDIDATE

We are looking for a Sales Support Advisor, with a flair for customer satisfaction and a desire to ensure our customers are managed to the highest standard.

Reporting to the Customer Service Manager, you will be at the forefront of customer integration within the business, and as such you should possess an enthusiastic and caring nature. You will be receiving both phone calls and communication via our Query Management System from customers who require support and assistance with their order. You will be working within a team environment, ensuring both calls and queries are being managed and dealt with efficiently, swiftly and in a professional manner.

In this role you will be working within a sociable, supportive and dedicated team. You will be given excellent training, with the potential for future career development.

TOP ACCOUNTABILITIES

Answering incoming calls from customers, and dealing with their query efficiently and effectively
Dealing with customer queries submitted via the QMS.
Managing a shared inbox, with the rest of the Sales Support team
Managing Trust Pilot Reviews
Working with integrated suppliers to resolve customer queries.
Work with the sales team on creating quotes for customers

YOUR KNOWLEDGE / EXPERIENCE

Required:

Experience in a customer service/customer facing role
Ability to problem-solve, and find the right solution
Ability to work in a fast-paced environment, and hit deadlines
Adapt at email correspondence, and experience dealing with customers over the phone
Experience working within a team

Desirable:

Good understanding of Excel and Word
An understanding how a CRM system works

SKILLS

Excellent communication skills both verbal and written.
Strong organisational skills
Ability to mutli-task in a fast-paced environment
The ability to remain patient and structured in challenging situations
Strong relationship building skills
Ability to work efficiently and accurately

SUCCESSUFUL CHARACTERISTICS

Curious, always learning, can-do, problem-solving mindset
Customer-first mindset
Embraces change
Demonstrates entrepreneurial thinking
Takes ownership

BENEFITS

In addition to working in a great office environment, we also have many opportunities to develop within the various departments of the business.

Competitive, market tested package
Bonus based on quality and productivity metric
Comprehensive Vitality health insurance
Legal & General pension scheme
Employee Assistant Programme
25 days holiday, plus public holidays
Never work on your birthday – bonus holiday day

OUR CULTURE

We use a set of values developed by all of us to articulate our culture.

Our values define our personality. By encouraging an environment of respect, understanding and support we can achieve amazing things, both individually and together. When we know and believe in what we’re doing – and why we’re doing it – It becomes infectious, in a good way, and drives our success. We have a set of values that we’re all committed to – our way of ensuring that we don’t stray too far from what EO Group is all about.

We Put Customers First (Focus, Commitment)

We know who’s good for us. Our customers’ needs are understood and thought about in every decision we make. We take time to get to know our customers, what makes them tick and keeps them coming back for more.

We Love Office Life (Fun, Passion)

We don’t think offices should be boring places. Many of us spend lots of time in them, which is why we do our very best to make being at work enjoyable and rewarding. We want to make our own office a great place to work and to help our customers to do the same.

We’re Proud To Be Different (Creativity, Conviction)

We are no ordinary bunch of people. We thrive on innovation and originality, encouraging each other to take on new challenges and to show creativity and quick thinking in everything we do with each other and our customers.

We Think Big, But Remember Where We Came From (Approachable And Friendly)

Business is not about suits and ties. We think smart and bring big ideas to the table but like to make stuff happen. Like a small business we know each other, remember customers’ names and never forget the small actions that create big value.

We’re Never Done (Listening, Learning, And Innovating)

We fire on all cylinders. We make things better and faster through open minds and teamwork, constantly measuring and changing. Some call it a learning mind-set, some call it flexibility, the Japanese call it kaizen. We call it just another day at the office.

We Are ‘Go-To’ People (Energetic, Responsible)

We are a company full of ‘go-to’ people, who not only get things done but also help each other and our customers by being accessible, proactive and accountable for our actions.

All Feedback Is A Gift (Open-Minded, Trust)

It’s all about give and take. We love it when brave and honest people tell us what they think. We are responsible and caring in the way that we share our opinions, and this helps us to figure things out and build lifelong relationships with each other and our customers.