Laura Vale

Customer Service Adviser

“I love that there is a real passion for what we do. It’s seen in every team and at all levels from staff looking after customers on the front line right up the chain to the management team, we all want the business to do well.”

“I’m currently a Senior Customer Service Adviser for Office Power. I look after our dealer partners and their customers, helping with queries on products and process, tracking orders, navigating our platform and general everyday issues. Communication is via telephone, email and our online query management system.

I started in the Euroffice Customer Service Team which gave me a solid knowledge foundation of our systems to then refine that to better suit the needs of our dealer partners at Office Power. A lot of my colleagues here at EO Group have also been working for the business for some time and had progressed up from the same starting point as me. The fact that so many of us have been advancing within the business rather than leaving to further our careers is a big positive for me as it shows how much we all like working here.

I love that there is a real passion for what we do that is seen in every team and at all levels from staff looking after customers on the front line right up the chain to the management team we all want the business to do well. The phrase “That’ll do” does not exist in our vocabulary. We get things done and do them well.’

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