Operations Administrator

Job title: Operations Administrator
Reports to: Operations Team Lead
Location: EO Group Ltd, Dome House, 48 Artillery Lane, London, E1 7LS

Top Accountabilities:

  • Daily processing and completion of all held orders within the order flow process, including: Credit Limits checks, Credit Pending, Credit Stops, VAT checks and Fraud Checks.
  • Completion of all new customer Credit Applications and Pay by Phone orders
  • Specials order placement. Ensure all “Specials” orders are placed each day with suppliers and confirmed in writing to the Dealers
  • Pro-active chasing of suppliers to confirm “Specials” orders have been delivered and to obtain supplier invoices for processing
  • Supplier invoicing processing for “Specials” orders, ensuring that the open purchase order for suppliers and dealers is keep within agreed SLA monthly value.

Knowledge & Experience:

  • A good academic background
  • A high level of customer service
  • Intermediate MS Office skills, specifically Word, Excel and Powerpoint
  • Order flow processing would be an advantage

Skills:

  • Excellent communication skills, both verbal and written
  • The drive and ambition to learn and develop
  • A ‘can-do’ attitude with a strong work ethic
  • Passionate about providing exceptional customer service – always looking to do that bit extra to understand customer needs and drive efficiencies
  • Strong organisational skills and the ability to effectively multi-task

Competencies:

  • Team player with strong team spirit
  • Embraces change
  • Takes ownership
  • Adopts a learning mind-set
  • Builds trusting relationships

To apply, please email Anthony Ephgrave on aephgrave@euroffice.co.uk